![]() It is then picked, packed, and dispatched. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. We aim to ensure that you receive your order as quickly as possible. Each shipping method will be based on the size and quantity of the items ordered and we only service for US customers. We use UPS ground, UPS SurePost, USPS and freight transportation by truck to ship your orders. ![]() Any orders placed on Saturdays will be sent out together with Sunday's orders. Once we receive your order, we will process it on the same day and send it out in 1-2 business day. Whatever happens to your order, you can contact us via It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order. How do I contact chairliving regarding my order? While items that weigh more than 150lbs will be delivered by truck.ġ. Items that weigh less than 150lbs will be dispatched by UPS. We are not responsible for any return shipping cost if the product didn't meet your expectation nor placed a wrong order after the order has been shipped out.ģ. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.Ģ. Sign in with your chairliving account and password to get a summary of past orders by visiting our track your order Page for detailed steps of order tracking.ġ. You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.įor the exact locations of your shipment, please track your items on the carrier's official website. Once you've placed an order, you will receive an Order Acknowledgement email to confirm your order details. You will be sent at least 2 emails for each order you place: Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivery carrier We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at within 3 business days after receiving shipping. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. When encountering force majeure, the processing of orders will be delayed. Please see the return policy for more details. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. This means your package can be delivered in 4 business days at the fastest and 7 business days at the slowest. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier.įor example, if you ordered one product from chairliving, it will takes: If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. All estimates are based on business days. This is often the day you placed it or the day after, but there are situations where it may take longer. In most cases, your order is estimated to ship on the next business day. We ship in-stock orders as soon as possible. ![]() Boxes and APO/FPO addresses.Īll orders are shipped out via UPS or USPS or FedEx. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.Ģ. Therefore, you do not have to worry about excessive sales tax.ġ. In order to let our customers have a better shopping experience and reduce additional costs, chairliving will withdraw part of our profits from our order amount to pay customers the corresponding state sales tax. Shipping details for all products in the Chairliving store: 1: For the United States, all products are free of charge 2: For other regions (including but not limited to Canada, Australia, etc.), product shipping charges are tiered based on the amount of the product.Ģ.
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